ALL Presets Missing in Encore....HELP!

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i have been using apple software videography projects, have made switch adobe. however, after installing everything, , opening encore, found there absolutely no presets. none. go package contents within application, , there presets , library folder. no way import encore. ugh!

 

next, forums, google, everything. did find remedy solution adobe- way download library. did that. have go encore , click "new item" , takes forever import everything. when do, there's still no buttons or things that.

 

what do??? has experienced this? need dvds done , sent! , lost!

>remedy solution adobe- way download library

 

what link - of these?

missing content http://forums.adobe.com/thread/1065117

-and cloud http://forums.adobe.com/thread/1029098

direct knowledgebase article

http://helpx.adobe.com/x-productkb/multi/library-functional-content-missing.html

or (said better solution encore)

http://helpx.adobe.com/encore/using/download-library-content.html

 

also, missing presets/activation http://forums.adobe.com/thread/1050730?tstart=0



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