New purchase of ExportPDF failed

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i purchased exportpdf online tonight, unable access it.  when sign in, tells me there no more documents download on "free trial."  must have signed in free trial @ point, won't recognize new subscription.  how can work?

hi arlys,

 

i don't show paid subscription exportpdf associated @unm.edu adobe id.  if subscribed service using different adobe id, try logging in id?

 

-david



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