*.CREV file will not load after 1st time

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good morning all  -

 

using captivate 5.5, have published .crev file our sme's on , comment.  file , folder comments placed on network drive them access.  when sme selects .crev file first time, loads no issues , comments can entered.  when open same .crev file , refresh comments, able see those.  after closing .crev file , reopen, progress indicator keeps spinning , not open file.  sme's experience same issue.  else have issue?  much.

 

-roseyh

hello,

 

welcome adobe support.

 

please ask sme copy .crev file network drive his/her computer's hard drive (desktop or documents) , enter comments , upload them.

 

thanks,

vikram



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