Why are certain bills not showing up under order history?

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i've been purchased adobe creative cloud since october 2012. and if go account, , go order history, shows bill month of october 2012. november 2012 , december 2012 missing. , need bills tax purposes (to claim work expense). got on live chat adobe 2-3 days ago tell them this. couldn't figure out why wasn't there, , told me couldn't me @ moment , receive email in 2-3 days tell me how solve problem. said below leave chat, can please give me case number. said minute leaves chat, case number appear. left chat, , no case number showed up. i'm frustrated live chat didn't me out, lied me giving me case number, , issue still isn't resolved.

 

this second time i've tried resolve issue adobe via live chat, , feel rep never listens have say. asking me questions stated in case. if have listened first time, wouldn't have repeat myself million times. it's frustrating experience stuff work on adobe creative cloud account online.

 

why monthly orders creative cloud not showing under "my recent orders"?  why such hard thing adobe fix? or me (and fix)?

hi rachinc,

 

i see charged 30th of every month, membership wasn't activated until oct 30th. see charges nov , dec 2012. should able print receipts both of these.

 

are using process described here?

 

http://forums.adobe.com/message/4498407#4498407#4498407

 

can post screen shot of seeing? please mask out details don't want shown publicly.

 

thanks,

 

-dave



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