Preview pane and internal error

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usin acrobat xi pro on windows 7 64-bit.  pdf file selected, preview pane indicates "this file can't previewed."  makes difficult manage files.  also, when pdf file first clicked receive error "an internal error occurred."  after close error, can click , open file in acrobat.  what's going on?  fix?

please make sure reader x not installed on machine. problem should not appear in acrobat xi.



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