Lightroom won't install

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i creative cloud member, trying download lightroom, , getting following message when do: "adobe genuine software failure. product trying install not adobe genuine software , appears counterfeit." how possible when downloading directly adobe creative cloud , signed active account?

 

there 2 possible reasons can think of this:

 

1) *may* have downloaded lr, though don't believe ever installed it. (i haven't used yet). but, can't find anywhere on pc uninstall.

 

2) cc account deactived ten minutes because credit card failed ( kept forgetting update billing info after closed account). active now, payment made , billing information updated...but perhaps system still seeing inactive somehow? (photoshop running fine, however).

 

of course, neither of these... i'm not computer-whiz.

 

please help, in position want , need use lightroom, , sooner rather later.

 

thank you!

natkita1 please see warning: "adobe genuine software validation failure..." | windows - http://helpx.adobe.com/x-productkb/global/digital-certificate-revoked-aam.html.  if continue experience difficulties may problem download itself.  please try alternate internet connection see if still face same difficulty.



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