Adobe XI - Problem!

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unable open 'normal' .pdf document - i.e. via received and/or sent email. keep receiving message - 'access denied.'  way i'm able access .pdf doc go adobe xi , 'open' each doc there.  have tried 'help' section within program , via control panel 'fix' nothing has worked.  checked adobe site , did not see issue discussed or troubleshooting offered. if having issue - or, better yet, found solution - please post.  many thanks.

what os using? mail program?



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