Chat issue

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yesterday told if provide proof of purchase version 9, install on new computer running windows8. in today's chat, told opposite , purchase upgrade. way company operates?dec 28 chat adobe_001.pngdec 28 chat adobe_002.pngorder details _ dell highlighted_001.png

only acrobat 10 , 11 have been tested windows 8.  receive specific error message when try install software?



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