Adobe Reader language pack mapping

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hi all, use reader 10.1.4 in win7. pdf has many text labels in font type myriad pro.

 

i have pdf allows users select language of current page, english, simplified chinese, traditional chinese, korean , japanese.  text labels of different languages dynamically generated using scripts in variables.

 

untitled.gif

 

initially, when change page english simplified chinese, should ask me download simplified chinese font pack. however, pdf pops warning , asks me download japanese language support pack. this:

un.gif

 

 

by clicking on ok, opens jp pack download page (http://www.adobe.com/support/downloads/detail.jsp?ftpid=4881) in web browser.

after downloading pack (it installs 2 files, kozgopr6n-medium , kozminpr6n-regular in reader dir/resource/cidfont), open pdf , select chinese again. time asks simplified chinese language support pack , take me page (http://www.adobe.com/support/downloads/detail.jsp?ftpid=4883).

 

same thing happens when try select traditional chinese. pdf directs me download jp pack first, , second time direct cn pack download page.

 

if page switched korean, pdf directs me correct korean pack page.

 

i wonder why goes download jp, when need cn language pack. mapping between language of page , language pack downloaded adobe? there way correct kind of mis-mapping?

this critical issue, , client adamant on it. i’ll grateful if it. if indeed adobe reader issue, how can contact adobe technical support group?

all can think of chinese pages may contain japanese characters.

 

p.s. original topic: http://forums.adobe.com/thread/1137359 - gone off-topic.



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